Terms and Conditions

Mark Powers and Company terms are Net 30. Items invoiced by the manufacturer are subject to the manufacturer's terms. Late payments are subject to a late fee of 1.5% per month or 18% annual rate and a reasonable fee for cost of collection and attorney’s fee for unpaid invoices.

Shipping

Freight on items shipped and invoiced by Mark Powers and Company will be F.O.B. from either our Guntersville warehouse or direct from the manufacturer. Items invoiced by the manufacturer will be subject to that manufacturer's freight terms. Every effort will be made to ship from our warehouse in Guntersville, Alabama. However, due to inventory or other constraints, this may not always be possible.

Free shipping is only offered on marked products and Retail Priced orders over $99.99. All Retail Priced orders under $100 will be charged a flat $9.99 shipping rate. This Free Shipping offer is for orders shipped within the continental 48 states only. Free shipping does not apply to customers with web accounts who are receiving discounted pricing. For discounted pricing customers the shipping fee shown on the order acknowledgment is an estimate and the actual fee may be different.

Warranties

Mark Powers and Company offers no warranty, written or implied, other than that offered by the manufacturers whose products we sell. We will make every effort to ensure that our customers are satisfied with the products they purchase from us. For information on the return of products under warranty, please contact Customer Service at 800-633-2256.

Freight Damage

Mark Powers and Company responsibility ceases when the transportation company issues its receipt to us. Before accepting any shipments, carefully inspect for evidence of damage or shortage. If either is found, refuse to accept the shipment until the agent or his representative states in writing just what damage or shortage exists. Shipment can be accepted after proper notation is made and applied to the freight bill.
If visible damage is not noted on the freight bill, responsibility will then lie with the consignee and not the shipper upon receipt of goods and signing of freight bill. If discovery of damage or shortage is made after goods are accepted, consignee should stop unpacking and notify shipping agent immediately and have him inspect and verify claims. Valid claims for concealed damage must be made within (15) days from receipt of shipment.

Returns

Returns for warranty or other reasons must be accompanied by a Return Authorization Number which may be obtained by calling Customer Service at Mark Powers and Company. We do not accept responsibility for the loss or misplacement of items sent to us without prior authorization.
Any returns for warranty or other reasons should be returned to us Freight Prepaid. If special circumstances warrant a return freight collect the freight charges may be deducted from any credit or adjustment due to the customer. The customer is also responsible for any freight charges from Mark Powers and Company to the manufacturer on warranty return items. However, warranty items will be returned to the customer Freight Prepaid.

Restocking Fee

Items being returned for credit that were shipped incorrectly or were otherwise an error by Mark Powers and Company are not subject to restocking fee. However, any item returned for credit solely at the customer's discretion may be subject to a re-stocking fee of up to 20% of the original invoice price. The actual percentage charged in these circumstances would be determined on a case by case basis.